Support
Questions or something not working? Email support@semo-ai.app. Please include your iPhone model and iOS version.
Frequently asked questions
How do I set up the Shortcut that opens the check-in?
iOS cannot tell Semo when another app opens, so we use a Shortcuts automation. It takes about a minute per app.
- Open the Shortcuts app, tap Automation, then New Automation and choose App.
- Pick the app, tick Is Opened, then tap Next.
- Tap New Blank Automation, then Add Action. Search for Guard app (the one with the Semo icon) and choose it. Tap the App field and pick the same app.
- Tap Next, choose Run Immediately, then Done. Repeat for each app you guard.
Advanced: the manual way. Add the action Check pass with the app name, then If the result is gate, and inside it Open URL with the link shown in the app (open the setup guide, then the Advanced section, to copy the link for each app).
The in-app guide is the source of truth if iOS renames a menu.
How do I erase my data?
In the app, open Settings, find Your data, and tap Erase everything. This removes your goals, apps and history from your phone, and from our server if you use one. Setup then starts again. Your subscription is not affected.
You can also request deletion by email.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name at the top, then Subscriptions, choose Semo, and tap Cancel Subscription. You can also use the App Store app (profile picture, then Subscriptions), or the link in the app under Settings, Plan.
Cancel at least 24 hours before the end of your free trial or current period to avoid the next charge. You keep access until the end of the paid period. Deleting the app or erasing your data does not cancel your subscription. For refunds, Apple handles them at reportaproblem.apple.com.
How do I restore my purchase on a new phone?
Sign in to the same Apple Account, open the app, go to Settings, then Plan, and tap Restore purchases. You can also tap Restore on the subscription screen.
Your goals and history are tied to the old device, because accounts are anonymous. Use Export everything I've told you in Settings, under Your data, before switching phones if you want to keep a copy.
What happens to what I type?
What you type to the AI is sent to our server and on to an AI model provider so it can reply. We ask before the first message is sent. We do not sell your data, show ads, or track you across other apps. No name, email or phone number is needed. The full detail is in the privacy policy.
Still stuck?
Email support@semo-ai.app. For privacy requests use privacy@semo-ai.app.